Client Case Studies

The Business

Diners Club Ecuador (DCE) has been a catalyst in Ecuador’s financial scene, known for pioneering credit card introduction in the country. Offering products from global franchises like Diners Club International, Discover, Visa, and Mastercard, DCE has adapted seamlessly to market shifts.

Embracing regulatory changes, DCE transformed into a full-service bank. This strategic leap expanded their offerings from credit cards to encompass deposits, loans, and mortgages and in this transition DCE opted for Temenos Core Banking Platform in the cloud. Partnering with Atoma Technologies, facilitated the seamless integration of a diverse product portfolio onto the Temenos platform, enhancing operational capabilities for an intuitive banking experience.

The Challenge

During its transition to a full-service bank, DCE faced the challenge of rapidly implementing an extensive product portfolio on the Temenos platform. With over 70 automated functionalities and 60+ interfaces addressing regulatory and business needs, time constraints were pressing.

The complexity lay in configuring, testing, and validating this extensive portfolio within tight timelines. Atoma Technologies stepped in with release management, regression test automation, and performance testing tools, halving the deployment timeline while reducing risks and effort.

The Results

The collaboration between Diners Club Ecuador and Atoma Technologies yielded transformative results. Atoma’s tools not only expedited implementation but also optimized manual processes like the Close of Business (COB), boosting efficiency by 50%.

Facilitating a seamless migration to AWS Fargate, Atoma’s tools enhanced communication speed and cost-efficiency. Handling 1200+ service connections and 1000+ requests during performance testing showcased the robustness of Atoma’s tools which paved way for better optimization of DCE’s system resources.

The Business

KBC Bank Ireland has taken a pioneering stance within the banking sector, striving to revolutionize traditional banking models by placing the customer experience at the core of their operations. Recognizing the evolving needs of modern consumers, the bank has embarked on a strategic mission to offer innovative, digitally-driven financial products and services. This forward-thinking approach aims to align banking solutions with the actual lifestyles, work patterns, and business dynamics of their clientele.

In pursuit of this vision, KBC Bank recognized the necessity to modernize and automate its digital infrastructure. This transformation was envisioned to not only streamline internal operations but, more importantly, to empower customers by delivering seamless, efficient, and value-driven financial services through digital channels.

The Challenge

However, the journey toward this modernization was multifaceted and intricate. Central to this challenge was the implementation of the Temenos T24 R17 core banking software, a significant milestone in the bank’s technological advancement. Yet, alongside this critical upgrade, there existed a complex ecosystem of interdependent projects that demanded synchronization and acceleration to ensure cohesive delivery timelines.

This intricate landscape included the imperative to deploy automated mechanisms for implementing T24 changes across various technical environments. Additionally, the transition to new technical product environments was pivotal to support and optimize the upgraded software, necessitating meticulous coordination and integration among diverse tool-chains. The challenge lay not just in adopting new technologies but in orchestrating these changes seamlessly while upholding precision, speed, and security standards.

The Results

The integration of Atoma’s ChangeManager marked a watershed moment for KBC Bank, slashing deployment times from 10-15 minutes to a remarkable one minute and 20 seconds. This leap in efficiency significantly boosted operational productivity and profitability, emphasizing the bank’s dedication to automation. Neale Foulds, Release Capability Manager, highlighted the commitment to automation, fortifying KBC Bank’s leadership position. The automation solution streamlined planning, scheduling, and compliance checks, fortifying security and ensuring policy adherence, solidifying the bank’s reputation for innovative, customer-centric solutions.

This automation success showcased KBC Bank’s embrace of technological advancement for streamlined operations. Notable time reductions underscored the tangible success of Atoma’s ChangeManager, reshaping the bank’s operational landscape. Enhanced change management ensured precision, minimized errors, and upheld a standardized framework aligned with corporate policies. Ultimately, this stride reinforced KBC Bank’s identity as a visionary leader, delivering unparalleled, customer-centric banking services in the digital age.

The Business

Based in North Vancouver, Canada, BlueShore Financial is a boutique financial institution. Founded in 1941, it has $4 billion in Assets under Administration, more than 300 employees and 40,000 members. The credit union provides expert advice on banking, personal and commercial loans, investments, wealth management products and services, insurance and leasing.

BlueShore uses Temenos Core Banking solutions as the centre of an integrated set of software applications which enable it to offer new and innovative products to its customers. Temenos
offers annual upgrades to its product, and BlueShore works to adopt these on a regular basis to make sure that it retains and improves its competitive edge.

The Challenge

This policy, although offering large benefits to BlueShore, also introduces complexity and challenges to the business since the technology landscape and integrated components are complex. BlueShore decided to use a specialised set of test tools from Atoma to help to simplify, accelerate and de-risk the process of executing and rolling out application upgrades.

The Results

By leveraging Atoma’s Test Suite components BlueShore has succeeded in supporting this practice.

Together, the Atoma test tools have helped BlueShore to remain lean and focussed in resourcing terms, whilst gaining extra agility. In addition, BlueShore has also implemented Atoma’s Test and Quality Assurance Framework, hence making this process even more easily repeatable in the future.

The Business

Aktia offers a broad range of solutions in banking, asset management, insurance and real estate. Aktia operates mainly in coastal areas of Finland, the Helsinki region and inland growth areas.

The bank’s roots date back to 1825, when Finland’s oldest surviving deposit bank saw the light of day. The modern Aktia was born in 1991 with the merger of eight savings banks.

It has approximately 380,000 customers who are served at about 45 branch offices and via comprehensive internet and telephone services.

Aktia is owned by Finnish Aktia foundations, savings bank foundations, institutions, companies and private individuals.

The Challenge

Aktia has limited resources to maintain and develop ever expanding systems in very challenging and rapidly changing environment.

The move to Temenos core banking software required a high level of automation to keep up with the frequent technology updates. Unfortunately, most of the usual tools could not keep pace with the speed of change required.

Aktia scoured the market for a solution and eventually found the solution in Atoma’s change and test products.

The Results

Using Atoma’s Change Manager, Aktia set-up all its official environments, training and process alignment within two weeks. Atoma then set up Test Studio and conducted the initial test cases to cover basic functionality and almost all of the payments functionality. This work was supported by Aktia experts and completed according to plan in three months. A process which used to take 20 people two weeks to execute manually, can now be run at the press of the button. The deployment of the packages are fully automated including manual actions.